ETIKA LAYANAN

Posted on: November 27, 2018, by :

Pemesanan Layanan

Kami mengharapkan Anda melakukan reservasi terlebih dahulu melalui Aplikasi https://bit.ly/2meSoyF atau lewat Operator call centre kami untuk semua jenis layanan, terutama hari libur, weekand dan saat Rush Hour order dikarenakan jadwal order yang cukup padat dan sering full booking. Apabila Anda tidak melakukan reservasi sebelumnya, tetap dapat kami layani tetapi berikan kami toleransi waktu sekitar 30 – 45 menit untuk persiapan dan perjalanan ke Tempat Anda (Rumah, Apartemen, Hotel dll)

 

Kontak Antara Pelanggan dan Terapis

  • Terapis tidak diperbolehkan membuat janji/ booking dengan pelanggan tanpa sepengetahuan Operator SOLUSI SPA.  Untuk itu, terapis dilarang menerima dan memberikan nomor telepon pribadi, Solusi Spa akan memberikan nomor telpon terapis hanya pada situasi tertentu

 

Terapis

  • Beritahu kami pada saat Anda booking, apakah Anda lebih nyaman dilayani oleh terapis pria atau wanita.
  • Jika Anda merasa nyaman dengan terapis sebelumnya, Anda bisa meminta terapis tersebut kembali.
  • Selama proses pemijatan, terapis mengharapkan Anda memberitahu jika ingin dipijat lebih ringan, sedang atau lebih kuat lagi dan terapis dengan senang hati akan menyesuaikan Tekanan Tenaga Pijatan sesuai keinginan Anda. Jangan sampai Anda merasa tidak puas ataupun menahan sakit sampai sesi pemijatan selesai. Jika ada bagian dari tubuh Anda yang sedang terluka/memar, agar Anda memberitahukan ke terapis kami atau ada bagian Tubuh tertentu yang Anda ingin untuk ditherapy lebih lama agar infokan ke terapis kami sebelum melakukan Treatment
  • Komunikasi yang baik akan membuat pengalaman Homespa Anda lebih menyenangkan dan memuaskan.  Jika Anda merasa terapis bersikap yang tidak sepatutnya, Anda bisa hentikan pelayanan, dan kemudian memberitahukan kepada kami
  • Jika Anda telah mencoba Maksimal 15 Menit dan Anda merasa Layanan/ Pijatan Terapis kami kurang cocok, Anda boleh mengembalikannya tanpa harus membayar atau meminta untuk ganti terapis yang lain

 

Kondisi Kesehatan

Beritahu kami pada saat Anda booking, jika Anda memiliki masalah kesehatan yang bisa mempengaruhi standar pelayanan kami

 

Pemilihan Pakaian

  • Pilihlah pakaian dalam umumnya, untuk wanita kami menyarankan untuk tidak mengenakan bra agar tidak mengganggu pelayanan baik pijat, lulur dan masker. Untuk pria bisa mengenakan celana pendek
  • Terapis akan menutup tubuh Anda dengan selimut dan hanya akan membuka bagian tubuh Anda yang akan diterapi.

 

Pijat Sensual

SOLUSI SPA Family Health Massage adalah Layanan khusus Massage profesional. Anda dilarang untuk meminta/ menawarkan pijat sensual atau layanan Service plus-plus.  Jika Anda melakukannya, terapis kami akan menjelaskan bahwa itu bukan bagian dari pelayanan kami. Terapis akan melanjutkan pekerjaannya sesui SOP Standar layanan Solusi Spa, kecuali jika Anda memaksa maka terapis akan menghentikan pelayanan dan meminta Anda untuk membayar penuh

 

Pembatalan

Terkadang ada hal-hal mendadak yang membuat Anda harus membatalkan reservasi.  Oleh karena itu, hubungi kami secepat mungkin. Jika terapis kami telah berangkat/ sampai di Tempat Anda, baru Anda membatalkannya maka kami mengenakan biaya cancelan sebesar 45.000

 

Menyimpan Barang Bernilai

Untuk menghindari perasaan khawatir atau menghindari hal-hal yang tidak kita inginkan, simpanlah barang-barang bernilai milik Anda ditempat yang aman

 

SPA Adalah Perawatan yang Rutin

Rasa sakit tidak akan hilang dalam sekejap. Buat janji berikutnya dengan kami, sampai Anda merasakan ada perbedaan pada tubuh Anda.

Selamat menikmati layanan Homespa dari Solusi Spa. Terima kasih & Salam Indonesia Sehat

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